It's is our top priority to always offer premium customer support. We are
fully committed to help you; before you purchase one of our products, while you
are evaluating one of our products, and long after you have purchased from us. Our
support is so good, we will even help you to the best of our ability if you havent
purchased one of our products.
To support our goal, we offer four primary methods of support. Of course we also
offer periodic sessions around the country.
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Live Support
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User Selectable
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Contact Us
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Third Party
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During normal business hours, connect directly to a support analyst for the fastest
solution available.
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We all have busy schedules. With User selectable training and support, you
pick the time you would like from a list of available time slots. At that
time, we will call you!
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When time is not critical, just send us an email. Usually we will respond
within 1 hour but rarely over 24 hours.
The old fashioned telephone still works as well. While most companies wont
give you their phone number, we actualy try very hard to answer our incoming calls.
At the very least leave a voice mail, and we'll call back ASAP..
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As the popularity of our tools grows, so has the number of third party organizations
that are willing and able to offer support and training for our tools. Be certain
to only trust a RetailerSoft Certified Professional (RCP) as they must demonstrate
a high level of competence expertise with each of our products.
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